Reference

How 4999com Handles Your Personal Information

This Privacy Policy explains what data we collect when you use 4999com, how we use it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

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4999com How 4999com Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Requests are handled in the order received, and we aim to respond within a reasonable timeframe. Availability depends on your region.

Live Chat Start a chat from the account menu — describe your data request and an agent will pick it up directly.
Email Support Send your request to our support address found in the account help section. Include your registered contact detail so we can verify your identity.
Account Help Centre The Help Centre in your account dashboard has a dedicated privacy request form for data access, correction, and deletion queries.
DATA HANDLING DETAIL

Security, Cookies, Retention and Your Rights

We use SSL encryption across all account pages and payment flows. Your account password is hashed and never stored in plain text. Session tokens expire after a period of inactivity, so a device left idle will require you to log in again — this is intentional and protects your wallet balance.

Cookies

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel in your account.

Account Security

Login from an unrecognised device triggers an OTP sent to your registered mobile number. Confirm the code to proceed — this step cannot be skipped.

Data Retention

Transaction records are held as long as financial regulations in your eligible region require. You can request deletion of non-essential data at any time through the Help Centre form.

Your Rights

You have the right to access the data we hold on you, request corrections, and ask us to delete your account data, subject to legal retention obligations and your local law.

Common Questions About Your Privacy

Here are the questions we hear most often about how 4999com handles personal data, cookies, and account information.

We collect your name, contact details, and the payment method you register. When you transact via bKash, Nagad, or Rocket, we log the reference and amount — not your PIN or full wallet credentials.

We do not sell your data. We share only what payment processors like bKash, Nagad, and Rocket need to complete a transaction. No marketing third parties receive your personal details without your consent.

Use the privacy request form in the Help Centre inside your account dashboard, or contact support via live chat or email. We verify your identity before processing any data request.

Transaction records are retained as long as financial regulations in your eligible region require. Session and activity logs are cleared on a rolling schedule. Non-essential data can be deleted on request.

Yes. Session cookies are required for your account to function. Analytics cookies are optional and can be turned off from the cookie preferences panel in your account settings at any time.

We delete your personal profile data upon account closure, except for transaction records we are legally required to retain. You can confirm what is kept by submitting a data request before closing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.